Terms & Conditions Casino Plus Malaysia

1Acceptance of Terms

Welcome to Casino Plus, the trusted online casino platform for Malaysian players. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player") and Casino Plus ("we", "us", "the Company"). These Terms govern all aspects of your use of the Casino Plus platform, including account registration, deposits, withdrawals, participation in games, and all other services we offer.

By registering a Casino Plus account, making your first deposit, or using any part of our platform, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms, along with our Privacy Policy and Responsible Gaming Policy. If you do not agree with any part of these Terms, please discontinue your use of the Casino Plus platform immediately.

2Account Eligibility

To register and play at Casino Plus, you must meet all of the following criteria without exception:

• At least 18 years old on the date of registration.
• Not appearing on Casino Plus's self-exclusion list or any recognised gambling exclusion programme.
• Register as an individual and not on behalf of any third party.
• Not acting as an agent, representative, or contractor of any entity when registering or playing.
• Have never had an account closed at Casino Plus for fraud or prior breach of terms.
• Have full legal capacity to enter into a binding agreement.

Casino Plus reserves the right to request proof of identity and age at any time. Failure to provide the required documents within the specified timeframe may result in account suspension or closure. Accepted documents include MyKad, a Malaysian passport, or a valid driving licence.

3Registration & Account Management

Each player is only permitted to hold one (1) active account on Casino Plus at any one time. Registering multiple accounts using the same name, phone number, email address, IP address, or payment method is strictly prohibited and constitutes a serious breach of these Terms.

During registration, you must provide information that is truthful, accurate, current, and complete. Casino Plus is not responsible for any losses arising from inaccurate information you provide at registration. Should any of your account details become outdated, it is your responsibility to update them promptly via the account settings page or by contacting our support team.

• Your account password must be kept confidential at all times.
• Casino Plus will never ask for your password via email, SMS, or live chat.
• You are solely responsible for all activities that occur under your account.
• If you suspect your account has been accessed without your authorisation, contact our support team immediately.

4Deposit & Withdrawal

Casino Plus supports a wide range of local Malaysian payment methods for players' convenience. All deposits and withdrawals are processed in Malaysian Ringgit (RM).

Accepted payment methods:

• Touch 'n Go eWallet
• GrabPay
• DuitNow (instant transfer)
• Boost eWallet
• ShopeePay
• FPX – including Maybank2u, CIMB Clicks, Hong Leong Connect, and RHB Now

Deposit and withdrawal limits:

• Minimum deposit: RM10 per transaction
• Minimum withdrawal: RM30 per request
• Daily withdrawal limit: up to RM20,000 (subject to account verification level)

Deposits are processed instantly in most cases. Withdrawals are processed within 1 to 3 business days. Casino Plus reserves the right to request additional verification documents before processing large withdrawals as part of our anti-money laundering (AML) procedures.

5Bonus & Promotions

Casino Plus offers a range of bonuses and promotions for both new and existing players. All bonuses are subject to wagering requirements as specified in the terms of each individual promotion.

General Casino Plus bonus rules:

• The welcome bonus may only be claimed once by each eligible new player.
• Wagering requirements must be met within the specified period (typically 30 days) before any withdrawal is permitted.
• Casino Plus reserves the right to void bonuses and withhold winnings earned using bonus funds if wagering requirements are breached.
• Players may not deposit or withdraw funds while a bonus is active without first meeting the wagering requirements, unless otherwise stated.
• The referral bonus is subject to specific conditions and is only valid for fully verified accounts.
• Casino Plus reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.

Players found to be — or suspected of — abusing bonuses, including opening multiple accounts to claim bonuses, using bot software, or employing betting strategies designed to manipulate wagering requirements, will have their accounts suspended and all associated bonuses and winnings forfeited.

6Game Rules

Casino Plus offers over 500 games, including slots, live casino (live dealer Baccarat, Roulette, Blackjack), Virtual Sports, e-sports, and table games. Each game category has its own specific rules, which can be found within the game interface itself.

• All Casino Plus games use a Random Number Generator (RNG) system certified by independent international auditing bodies to ensure fairness.
• The outcome of all games is final and cannot be disputed unless there is clear, verifiable evidence of a technical failure.
• In the event of a technical disruption during a game session, Casino Plus will use server records to determine the valid outcome. If the outcome cannot be verified, the original bet will be returned to the player.
• Casino Plus reserves the right to void any game or round affected by a software error, server failure, or other technical issue.
• The minimum and maximum bet limits for each game are displayed within the respective game interface.

For live casino games, players interact with real dealers via live video stream. Live game results are final and are fully recorded by Casino Plus's monitoring systems.

7Player Conduct

Casino Plus is committed to providing a safe, fair, and enjoyable gaming environment for all players. As such, the following behaviour is strictly prohibited on the Casino Plus platform:

• The use of automation software, bots, scripts, or any tools intended to gain an unfair advantage in gameplay.
• Fraud, identity falsification, or impersonation of another person.
• Money laundering or the use of funds obtained through illegal means.
• Harassment, threats, or offensive language directed at other players or Casino Plus staff.
• Exploiting bugs or software vulnerabilities for unauthorised gain.
• Sharing your account with others or allowing another person to play using your account.
• Any form of collusion between players in multiplayer games.

Casino Plus reserves the right to take immediate action against any account suspected of or proven to be involved in the prohibited activities above, including instant account suspension, forfeiture of winnings, and permanent account closure.

8Account Suspension & Closure

Casino Plus reserves the right to suspend or close any player account without prior notice under the following circumstances:

• Violation of any term within this Terms & Conditions document.
• The player is found to be under 18 years of age.
• The registration information provided is false or inaccurate.
• Suspected fraudulent activity, money laundering, or any other illegal activity.
• Requests from relevant authorities or law enforcement bodies.
• Account inactive for more than 12 consecutive months.

Players whose accounts are closed due to a breach of terms are not entitled to a refund of their remaining balance. For account closures due to other reasons, such as a player's own request, any valid balance (excluding bonuses with unmet wagering requirements) will be refunded upon completion of the verification process.

Players may also request the closure or self-exclusion of their account at any time by contacting the Casino Plus support team, as part of our commitment to Responsible Gaming.

9Responsible Gaming

Casino Plus takes our social responsibility seriously. We believe that online casino gaming should remain a fun form of entertainment and never become a problem for players or their families.

Casino Plus provides the following tools to help players manage their gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to keep your spending in check.
• Loss Limits: Set a maximum loss limit within a specified period.
• Session Limits: Set a time limit on how long you can spend in a single gaming session.
• Self-Exclusion Break: Take a break from gaming for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Exclude yourself from the Casino Plus platform permanently or for a period of your choosing.

If you feel that online casino gaming is starting to affect your daily life, finances, or relationships, please contact our support team or visit the Responsible Gaming for more information and support resources.

10Limitation of Liability

Casino Plus provides its platform and services on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Casino Plus makes no warranties, express or implied, regarding the platform or its content.

• Casino Plus is not liable for any indirect, consequential, special, or punitive losses arising from your use of our platform.
• Casino Plus is not liable for service disruptions caused by factors beyond our control, including internet failures, power outages, or force majeure.
• Casino Plus is not liable for any gaming losses incurred by players — all game outcomes are played at the player's own risk.
• Casino Plus's total liability to any player under any circumstances shall not exceed the amount deposited by that player in the 30 days preceding the claim.

11Privacy & Data Protection

Casino Plus is committed to protecting the privacy of all our players. The collection, processing, and storage of your personal data is carried out in accordance with the Casino Plus Privacy Policy, which forms part of these Terms.

By using the Casino Plus platform, you agree that we may:

• Collecting personal information you provide during registration and account verification.
• Processing your financial transaction information for the purposes of deposits, withdrawals, and fraud prevention.
• Using cookies and tracking technologies to enhance the user experience and for analytical purposes.
• Sharing information with the relevant authorities where required by law or court order.

For full details on how we handle your personal data, please read Privacy Policy us.

12Dispute Resolution

If any dispute arises regarding your account, transactions, or game results, please follow the procedure below:

• Step 1: Contact the Casino Plus customer support team via live chat or email within 30 days of the date of the disputed incident.
• Step 2: Please provide full details including your account ID, date and time, game details, and a description of the dispute.
• Step 3: Our team will investigate and respond within 5 business days.
• Step 4: If you are not satisfied with our decision, you may escalate your complaint to an independent dispute resolution body appointed by our licensing authority.

These terms are governed and interpreted in accordance with applicable law. You agree to submit to the exclusive jurisdiction of the relevant courts for the resolution of any dispute that cannot be resolved through Casino Plus's internal processes.

13Contact Us

If you have any questions, concerns, or feedback regarding these Casino Plus Terms & Conditions, our team is available 24 hours a day, 7 days a week through the following channels:

• Live Chat: Available directly on the Casino Plus website and app – the fastest way to get immediate assistance.
• Email: support@casinoplus-win.com — for detailed enquiries requiring further review.
• WhatsApp: Contact us via WhatsApp for fast support in Bahasa Malaysia.

Casino Plus is committed to responding to all enquiries within 24 business hours. Our trained support team is ready to assist you in both Bahasa Malaysia and English.