Privacy Policy Casino Plus Malaysia

1Introduction

Welcome to the Casino Plus Malaysia Privacy Policy. This document explains in detail how Casino Plus ("we", "our platform") collects, uses, discloses and protects your personal information when you use our online casino platform at casinoplus-win.com and all related services.

Your privacy is Casino Plus's top priority. We understand that when you register an account, make a deposit via Touch 'n Go eWallet or GrabPay, or play slots, live casino, e-sports, or Virtual Sports with us, you are entrusting us with your personal information. We take that trust seriously.

This Privacy Policy applies to all Casino Plus platform users regardless of how they access it — whether via desktop browser, mobile browser, or the Casino Plus app. By using our platform, you agree to the practices described in this Privacy Policy.

2Information We Collect

Casino Plus collects various types of personal information to deliver the best possible service, ensure platform security, and meet legal obligations. The following are the categories of information we collect:

We may also receive information about you from legitimate third-party sources, such as identity verification agencies or payment service providers, for the purposes of verifying your identity and preventing fraud.

3How We Use Your Data

Casino Plus uses your personal data for legitimate and specific purposes only. We will not use your data for any other purpose without notifying you in advance. The primary purposes for which we use your data are as follows:

• Account Management: Creating and managing your Casino Plus account, verifying your identity at login, and processing your requests.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and FPX, and managing your fund withdrawals in Malaysian Ringgit (MYR).
• Gaming Services Provision: Enabling you to access and play all Casino Plus games, including slots, live casino, blackjack, roulette, e-sports and virtual sports.
• Security & Fraud Prevention: Detecting and preventing fraud, money laundering, unauthorised access and platform abuse.
• Customer Support: Responding to your enquiries, resolving disputes, and providing technical support via live chat, email, and WhatsApp.
• Marketing Communications: Sending you information about Casino Plus promotions, bonuses, and special offers – only where you have consented to receive such communications.
• Legal Compliance: Fulfilling legal obligations, including anti-money laundering (AML) requirements and age verification.
• Product Improvement: Analysing usage patterns to improve the overall Casino Plus user experience.

Casino Plus will always ensure there is a valid legal basis for every instance of processing your personal data, whether based on your consent, contractual necessity, a legal obligation, or our legitimate interests.

4Information Sharing

Casino Plus does not sell or rent your personal data to any third party for their own marketing purposes. However, we may share your information in the following limited circumstances:

• Service Providers: Third parties that assist us in operating the Casino Plus platform, including technology infrastructure providers, payment processors such as DuitNow and FPX, and identity verification service providers. All such parties are bound by strict confidentiality agreements.
• Relevant Authorities: Law enforcement agencies, regulatory bodies, or courts where we are required to do so by Malaysian law or a valid court order.
• Fraud Prevention: Recognised fraud prevention bodies or agencies for the purpose of detecting and preventing financial crime.
• Business Transfers: Should Casino Plus be involved in a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. You will be notified in advance.

5Cookies & Tracking Technologies

Casino Plus uses cookies and similar tracking technologies to enhance your experience on our platform, understand usage patterns, and ensure the security of your account.

Types of cookies we use:

• Essential Cookies: Required for core Casino Plus platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information on how you use our platform (e.g. most frequently visited pages) to help us improve our services.
• Functional Cookies: Remembering your preferences such as language, display settings, and login details for a smoother experience.
• Analytics Cookies: Helping us understand aggregated user behaviour for product improvement purposes. This data is processed anonymously.

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Casino Plus platform. For more information on managing cookies, please refer to your browser's help guide.

6Data Security

Casino Plus continually invests in the latest security infrastructure to ensure your personal data remains protected at all times. Our technical and organisational security measures include:

• Data encryption in transit using TLS 1.3 and 256-bit SSL protocols.
• Encryption of data at rest for all sensitive information, including financial details.
• Role-based access controls – only authorised personnel may access specific data categories.
• Intrusion detection and prevention systems (IDS/IPS) operating 24 hours a day.
• Regular security audits conducted by independent, qualified third parties.
• Mandatory cybersecurity training for all Casino Plus staff who handle user data.
• Clear, tested incident response procedures to address any security breach swiftly.

While Casino Plus takes all reasonable steps to protect your data, no security system can be guaranteed 100% secure. You are also responsible for keeping your account password safe and not sharing it with anyone.

7Data Storage & Transfers

Casino Plus retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law.

• Active Account Data: Retained for as long as your Casino Plus account is active and for a defined period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian anti-money laundering legislation.
• Communication Logs: Retained for 2 years for dispute resolution and audit purposes.
• Technical Data: Server logs and usage data are retained for 12 months before being securely deleted.

Your data may be processed or stored on servers located outside Malaysia. In such cases, Casino Plus ensures equivalent protection through appropriate contractual agreements, maintaining a level of data protection no less than that required under Malaysian law.

8Your Rights as a Player

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Casino Plus's internal policies, you have the following rights with respect to your personal data:

To submit any request relating to your privacy rights, please contact the Casino Plus data protection team by email at privacy@casinoplus-win.com. We will respond within 30 calendar days. In complex cases, this period may be extended to 60 days, with notification to you.

9Children's Privacy

Casino Plus is an adult entertainment platform available only to users aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

Should we discover that personal data of a minor has been collected without the required knowledge or consent, Casino Plus will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered a Casino Plus account are urged to contact us immediately at support@casinoplus-win.com.

10Third-Party Links

The Casino Plus platform may contain links to third-party websites or services for your convenience. This Privacy Policy does not apply to those third-party websites or services. Casino Plus is not responsible for the privacy practices or content of any third-party website.

We encourage you to read the privacy policy of every website you visit. Links to third-party websites do not imply that Casino Plus endorses or vouches for their content or privacy practices.

11Changes to This Privacy Policy

Casino Plus reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new technologies, legal requirements, or other legitimate reasons.

When we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Posting a prominent notice on the Casino Plus homepage for a minimum of 14 days.
• Sending email notifications to all registered players affected by the changes.

Your continued use of the Casino Plus platform after any changes take effect will be considered acceptance of the updated Privacy Policy. If you do not agree with the changes, please stop using the platform and contact us to close your account.

12Contact Us About Privacy

If you have any questions, concerns, or complaints regarding Casino Plus's Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO) through the following channels:

• Privacy Email: privacy@casinoplus-win.com – for all personal data protection enquiries.
• General Support Email: support@casinoplus-win.com – for general enquiries about your account and our services.
• Live Chat: Available 24/7 directly on the Casino Plus platform for immediate support in Bahasa Melayu.

Casino Plus is committed to resolving all privacy-related enquiries and complaints fairly and promptly. We aim to provide an initial response within 5 business days and to resolve all cases within 30 calendar days.