Casino Plus believes that online casino gaming should be fun, controlled, and safe. We provide a comprehensive range of tools and resources to help Malaysian players game wisely and responsibly at all times.
Our Philosophy
Casino Plus is Malaysia's leading online casino entertainment platform. We offer over 500 games – from slots and live casino with real dealers, to Blackjack, Roulette, e-sports, and virtual sports. Every game is designed to entertain, not to burden.
That said, we recognise that some players may find it difficult to keep their gaming habits in check. That is why Casino Plus has developed a comprehensive suite of responsible gaming tools — so every Malaysian player can enjoy a positive and controlled gaming experience.
Responsible gaming is more than a slogan at Casino Plus – it is at the core of how we operate. We take the well-being of every player seriously, and we are here to help whenever you need us.
Casino Gaming Is Entertainment, Not Income
Casino Plus gaming should be enjoyed purely as a form of entertainment. Never rely on casino winnings as a source of regular income, and never play with money you cannot afford to lose.
Set your budget before you start playing and stick to it. Play within time and financial limits that are comfortable for you. Remember — the enjoyment of the game is the goal, not chasing wins.
Our Control Tools
All responsible gaming tools are available free of charge to all registered Casino Plus players. You can activate them at any time through your account settings.
Set daily, weekly, or monthly deposit limits to control how much you load into your Casino Plus account. Limits take effect immediately once set, and any increase requires a 24-hour waiting period to come into force – ensuring your decision is final.
Set the maximum loss amount you are comfortable with over a given period. Once this limit is reached, Casino Plus will automatically end your gaming session for that day, week, or month. This helps you stay within the budget you have planned for yourself.
Manage the time you spend gaming by setting a session limit. Casino Plus will send you a reminder as you approach your set time limit, and your session will end automatically once the limit is reached. This feature is especially useful for maintaining a healthy balance between entertainment and your daily life.
Need a short break? Use the Cool-Off tool to step away from Casino Plus for 24 hours, 72 hours, or 7 days without permanently closing your account. During this period, you will be unable to log in or carry out any transactions.
For stronger protection, the Self-Exclusion option lets you close access to your Casino Plus account for a minimum of 30 days up to permanently. During this period, you will not receive any marketing communications and your account will be inaccessible.
Casino Plus provides detailed gaming activity reports, including deposit history, win and loss records, and time spent playing. Review these reports regularly to better understand your gaming patterns and make more informed decisions.
How to Use
Access your Casino Plus account via the website or mobile app. Please ensure you are using your own account — these control tools are personal and can only be modified by the account holder.
Click on your profile icon or username at the top of the page, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Choose from Casino Plus's full range of responsible gaming tools — deposit limits, loss limits, session limits, self-breaks, or self-exclusion. Each tool comes with a clear description.
Enter your desired limit value and click "Save" or "Activate". Limits that reduce your level of play take effect immediately. Limits that increase your level of play will be processed after 24 hours as a safety measure.
If you need help setting up control tools or would like to discuss self-exclusion options, the Casino Plus customer support team is available 24/7 via live chat or email at support@casinoplus-win.com.
Recognise the Warning Signs
Warning signs of a gambling problem can creep up gradually. Use the questions below to reflect on your gaming habits:
Ongoing Support
Casino Plus enforces strict age verification during the registration process. All players must be 18 years of age or older and are required to submit a valid government-issued ID (MyKad) to verify their age before they are permitted to play.
Players who have activated self-exclusion or cool-off tools will automatically be removed from all Casino Plus marketing communications. We will not send them any promotional emails, bonus notifications, or special offers.
The Casino Plus support team is available 24 hours a day, 7 days a week via live chat and email. Our representatives are trained to handle responsible gaming enquiries with empathy and full confidentiality.
Casino Plus actively monitors play patterns that may indicate high-risk behaviour. When such patterns are detected, our team will reach out to the player concerned to offer support and information about the control tools available.
FAQ
Play Smart
Casino Plus is more than an online casino – we are a responsible entertainment partner for Malaysian players. Register today and enjoy over 500 games including slots, live casino, Blackjack, Roulette, e-sports, and virtual sports, with easy deposits via Touch 'n Go, GrabPay, DuitNow, and FPX.
Responsible Gaming · Players 18+ Only · 24/7 Support